SHIPPING

ORDER PROCESSING

After we have authorized and verified your payment, it takes 2-3 working days to process your order so that we can review your order information, process and prepare it for shipping.


As we dispatch items from multiple warehouses in Malaysia, Philippines and the United Kingdom, dispatch times may vary for each item even if they are ordered at the same time. Under normal circumstances, you should receive your order anywhere from 7-10 working days (not including weekends or holidays) from the date that payment is authorized and verified, not necessarily from the date that it is placed. Please expect longer delivery times under circumstances of high order volume and unexpected shipment delays.


Our orders can be delivered by DHL, UPS, FedEx, GDEX or Ninja Van. Although our team and shipping partners work hard to ensure prompt delivery of your purchases, kindly expect delays in deliveries during peak season and unexpected circumstances including sales period and new launch period.



ORDER STATUS

After placing your order, you will receive an email containing the details of your purchase. Once your order is approved, a shipping notification email with the tracking number and courier information will be sent to you. You can also track the order status under “Order History” in your account.


Please allow at least one (1) business day after your order is shipped for the tracking information to appear online or to be notified to you by email. If the tracking information does not update, and the expected delivery date has passed, please contact our Customer Care team at info@nerdunit.us so that we can assist you further.



DELIVERY RATES

Free delivery is available when your order reaches or surpasses a minimum spend of RM250 in a transaction. 

Shipping charges for your order will be calculated and displayed at checkout.

All duties and/or taxes are your responsibility and are not collected by Nerdunit, nor are they included in the order total. Any applicable fees will be due upon delivery.


Please keep in mind that our shipping time is just an estimate, though, and doesn't include weekends or holidays. Nerdunit cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.


SERVICE

LOCATION

FLAT SHIPPING RATE

DELIVERY TIME

Standard Shipping

Malaysia

RM 10

7-10 Working Days



UNSUCCESSFUL DELIVERY

Reasons for an unsuccessful delivery attempt may include the receiver was absent, the delivery address was incorrect or incomplete as well as the courier could not access the delivery location. Hence, it is your responsibility to check and provide the accurate address and complete receiver’s details.


If your package is not successfully delivered and is sent back to Nerdunit by the courier company, we will contact you to provide the option of reshipment. Reshipment will be charged accordingly. The original shipping fee is not refundable.



TAXATION AND DUTIES

International orders may be subject to taxes and/or duties. We ship your package DDU (Delivery Duty Unpaid), and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout. All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).


Customs authorities require that we state the value of your order directly on your package(s). Customs agents have the right to release or deny release of your package(s), and in rare cases, they may also delay delivery.


Taxes and fees are based on many factors, including location, material, item value, etc. The amount of taxes due is determined solely by the government of the respective region. Some countries may require additional fees paid Collect on Delivery (COD). If your order does require these additional charges, they must be paid by you in order for your package to clear customs. These fees are paid to the local carrier and are not collected by us.

 

RETURNS

RETURN POLICY

For returns and exchanges, customers are advised to contact and notify us first at info@nerdunit.us by quoting the order number and product details.

 

Returns are accepted if items are returned within 7 days (Malaysia) or 30 days (all other countries) of receipt in exchange for Nerdunit Gift Card only.

 

Shipping costs are to be borne by the customer, and we will not be liable during transit until the item reaches our office. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Only clothes that are unworn, unaltered, unwashed and in saleable condition with security tag labels still attached can be returned. We do reserve the right not to allow the return of products or exchange of any transactions although the condition above is met. Any items returned that are damaged, marked, altered and/or fall under non-returnable categories will be sent back to the customer. 

 

Please refer below the item(s) that is eligible for return and/or exchange. If you are unsure about your item(s) eligibility, please email our Customer Care team at info@nerdunit.us.

 

RETURNABLE

EXCHANGEABLE

Normal price items

YES

YES

Sale items bought with coupon code

YES

YES

Sale items bought without coupon code

NO

NO

Collaboration items

NO

NO

Pre-order items

NO

NO

Beauty products

NO

NO

Stationary

NO

NO

Accessories, including jewelry and bags

NO

NO

Headgears, scarves, headscarves

NO

NO

Undergarments, intimates

NO

NO

Socks

NO

NO

Caps

NO

NO

Face masks

NO

NO



HOW TO RETURN

Step 1: Check your order and item

Returns are accepted if the order is within 7 days (Malaysia) or 30 days (all other countries) from the date of order received. Item(s) must be returned unworn, unwashed, unaltered, undamaged, unused, and all with original tags attached. 

 

Step 2: Fill in the Return Form

Please fill in the item information and reason code in the return form, and include the form inside the returned parcel.

 

Step 3: Packing and Return

Please repack your items in the original packaging securely and return your parcel to our return centre address below at your own cost. We suggest you to use a courier service with a tracking option to track your return parcel, as, until the parcel reaches us, it is your responsibility.

Malaysia Return Centre: 

Nerdunit Returns

J-3-3 Bukit Jalil City, Jalan Persiaran Jalil 1, Bukit Jalil 57000 Kuala Lumpur, Malaysia.

 

Step 4: Inspection

Once your returned parcel has arrived at our return centre, our team will process the return within 1-2 working days. You will receive an email after the returned item has been confirmed. Nerdunit reserves the right to refuse a return if the item(s) show any signs of wear, alterations, misuse, damage or any conditions that do not comply with the return policy.

 

Step 5: Process

We will exchange items that have returned to us within 7 days from the received date and subjected to availability of the stocks. Unless a defective or wrong item(s) was sent to you, all are shipped at your own cost. Item(s) can only be returned in exchange with available products or Nerdunit Gift Cards which can be used on our website with one year expiry. Gift Cards will be issued via email.