Do I need an account to place an order?
It is optional to sign up an account with us but by signing up with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status. You will be able to enjoy our loyalty rewards too!
How do I create an account?
Click Account to sign up by filling in your details and following the instructions.
By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?
No, not unless you sign up to our newsletter. By signing up, you will be the first to learn of our new arrivals, exclusive discounts, promotions, and latest news.
Where do I find my profile?
Once you have signed up, you can access your account at anytime by clicking on the Account link at the top of the page. Here you can update your personal information, track your orders and manage your account password.
I have forgotten my password
Simply follow the 'Forgot password?’ link on our Sign In page and enter your email address. You will then receive an email to reset your password.
What payment methods do you accept?
We currently use Stripe and Paypal payment gateways for banking transactions.
Visa, Mastercard and American Express
If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees. If you pay through Paypal, Paypal will provide automatic currency conversion based on the current rate. Kindly note Paypal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Please contact Paypal directly for more details regarding how they determine their currency conversion rates and fees.
Buy Now, Pay Later with Splitit
You may choose to pay in 3, 6, 12 or up to 24 months. Click here to learn more about Splitit.
Nerdunit Gift Cards and Loyalty Points
Gift cards and loyalty points can be used by applying discount codes during checkout.
Why is my discount code not working?
Please be reminded that discount codes have an expiry date and may be subjected to selected items only. Apart from that, always remember that you must be logged in for the code to be effective. Discount codes are for single use only and cannot be used simultaneously.
How do I change currency?
You may switch currency at the top menu bar. All prices listed on our site are based on your area, and charged to your credit card based on the currency that your order shows. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but in general it should match closely with the current rate.
What are your shipping costs?
Shipping costs are calculated based on the shipping location and the size of your order. The total amount of the shipping cost would appear at the payment page before you confirm your order, so you could check before placing orders with us.
For more information, please visit Shipping & Returns.
What is your return/exchange policy?
Returns/exchanges may be done within 7 days (Malaysia) / 30 days (all other countries) from order date. For more information regarding our Policies, please visit Shipping & Returns.
Does Nerdunit ship internationally?
Yes, we ship worldwide! International orders may be charged customs fees by the destination country’s government. We have no control over if and how much you are charged for customs. We are not responsible for any additional charges the destination country imposes on you.
Has my order been sent yet?
An email will be sent confirming your order has left the warehouse, your tracking information will also be included in this email. Please check your inbox or junk mail within 3 days from the day of purchase.
Where is my online order being shipped from?
We dispatch items from multiple warehouses in Malaysia, Philippines and the United Kingdom subject to product availability. Therefore, dispatch times may vary for each item even if they are ordered at the same time.
Can I cancel my order?
If you wish to cancel your order, please send an email to email@example.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled.
Can I add an item to my order after checking out?
You will need to place a new order.
Can I amend my delivery address?
If you have made a mistake with your address when placing your order, please contact firstname.lastname@example.org immediately so we can try to rectify your details. Please provide your order number in the email subject line to speed the process up. We will try our best to accommodate your request, however we cannot guarantee that the changes can be made if the order has already been processed.
What do I do if I have a problem with my order?
You can send in your inquiry at any time to email@example.com with your order number. Our customer service representative will be happy to assist you from 9am to 5pm (GMT+8), Monday to Friday.
Will you restock items?
Most of our products are limited and will not be restocked once sold out. However, we usually announce news on our social media pages, so it is advisable to follow us and check us out frequently! We can be found on Facebook, Instagram and Tiktok by the handles @nerdunit or @wearenerdunit
Where do I view the size information of a product?
You can view the size guide on each of the product pages.
Are the product images shown an accurate representation of the actual product?
We attempt to be as accurate as possible in the description of the products displayed on our website. The images of the products on the website are for illustrative purposes only, and although we attempt to display colors accurately, we cannot guarantee that your computer's display of the images accurately reflects the true color of the products.
How do I receive the latest news from NERDUNIT?
You may sign up to our newsletter so that we can send you the latest updates, news and offers to you!